Our Privacy Policy

Effective Date: May 28th, 2025

1. Scope

This policy explains how GovTron LLC (“we” or “our”) collects, uses, discloses, and retains personal information when the Site user (“you” or “yourself”):

• visit govtron.com (“Site”); or communicate with us by email, text, phone, chat, or in person.
  

It does not cover data we handle strictly as a service provider on behalf of customers under individual contracts. Those agreements control in case of conflict.

2. Information We Collect

We collect information from individuals by various methods, including, but not limited to, when you place an inquiry through the Site or complete any other action that requires you to submit information about yourself. The types of information we may collect from you through these methods include your name, email address, street address, zip code, telephone numbers (including cell phone numbers), credit card account and billing information, and such other information as may be requested from time to time (together, “Personal Information”). 

We may use the Personal Information you submit to fulfill services or inquiries requested, respond to your request for information or customer service, and for any other purposes indicated elsewhere in this Privacy Policy or on the Site at the time of collection. 

We may also use Personal Information for content improvement and feedback purposes. We may disclose Personal Information to contractors and service providers that help us provide services to you or deliver products or services to you. For example, we may disclose your billing information to payment processors to complete a financial transaction, and we may disclose your address to perform services. We may share your Personal Information with our marketing partners and other reputable organizations to bring selected retail opportunities to you and for other marketing purposes. These third parties may include providers of direct marketing services and applications, including lookup and reference, data enhancement, SMS text messaging, suppression, and validation. 

If another company acquires us or our assets, that company will possess the Personal Information collected by us, and it will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy. In addition, we reserve the right to release Personal Information about you if required to do so by law or to comply with valid legal process (such as a search warrant, subpoena, or court order), to protect our rights or property (including without limitation in the event of a transfer of control of our company or substantially all of its assets), or during emergencies when safety is at risk. By agreeing to these Terms, you hereby consent to the disclosure of your Personal Information and/or any other records or communications regarding your relationship with us to any third party when we determine, in our sole discretion, the disclosure to be necessary and/or appropriate. 

We may collect non-personally identifiable information about your computer and navigation patterns while on our Site. For example, our systems may automatically note your Internet Protocol (“IP”) address, your computer’s operating system, the browser you use for Internet access, and the specific web pages visited during your connection. We may also track data such as the total number of visits to the Site and the number of visitors to each page of the Site. We may use non-personally identifiable information to help us improve our Site. We may also use non-personally identifiable information in aggregate form for system maintenance to better understand how our visitors use our Site and services. We may share statistical or demographic information in aggregate form with third parties for marketing or research purposes. 

We may use cookies and web beacon technology to associate certain non-personally identifiable information about you with Personal Information about you in our database. 

Additionally, we may use other new and evolving sources of information in the future. A cookie is a small amount of data stored on your computer and/or internet browser that allows us to identify you with the corresponding data that resides in our database. You may read more about cookies here. You may disable cookies while using our Site; however, you will need to enable and accept cookies in order to use all of the features and functionality of the Site, including ordering features. A web beacon is programming code that can be used to display an image on a web page (by using a programming function). See here for more information about web beacons. Web beacons can also transfer an individual user’s unique user identification information (often in the form of a cookie) to a database and associate the individual with previously acquired information about the individual in a database. Web beacons allow us to track individual visits to certain websites. Web beacons are used to determine products or services an individual may be interested in, and to track online behavioral habits for marketing purposes. 

Examples provided below:

Category	Examples	Source
Identifiers	name, employer, title, postal address, telephone, email, username, government ID (if supplied)	you, your agency
Internet / Device Data	IP address, cookie IDs, browser type, pages viewed, time spent, error logs	automatic
Commercial Data	licenses purchased, contract numbers, transaction history	you, our billing system
Support Content	trouble tickets, call recordings, screenshots, log dumps	you
Sensitive Data (rare)	PII embedded in customer files you send or upload	you

3. How We Use This Information

Examples of how we use provided Personal Information:

• Providing, securing, and maintaining the Site

• Issuing quotes, drafting SOWs, processing payments, and managing contracts

• Diagnosing bugs, monitoring uptime, and improving features

• Sending administrative messages (e.g., renewal reminders, release notes)

• Marketing GovTron offerings to business/government contacts who have affirmatively opted into a marketing relationship

• Detecting and preventing fraud, security incidents, and misuse

• Complying with laws, court orders, and/or lawful requests from authorities

4. Legal Basis for Processing Personal Data Under the General Data Protection Regulation (“GDPR”) 

This Site is intended for United States citizens. If you are from the European Economic Area (“EEA”), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect it. 

We may process your Personal Information because: 

• We need to enter into a contract with you;

• You have permitted us to do so;

• The processing is in our legitimate interests, and your rights do not override it; or

• To comply with the law.

Your Personal Information Protection Rights Under the GDPR 

If you are a resident of the EEA, you have certain information protection rights. We take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. 

If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please Contact Us. 

In certain circumstances, you have the following data protection rights: 

• The right to access, update, or to delete the information we have on you. Whenever made possible, you can access, update, or request deletion of your Personal Information.
  

• The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  

• The right to object. You have the right to object to our processing of your Personal Information.
  

• The right of restriction. You have the right to request that we restrict the processing of your Personal Information.
  

• The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
  

• The right to withdraw consent. You also have the right to withdraw your consent at any time when we rely on your consent to process your personal information. 

Please note that we may ask you to verify your identity before responding to such requests. 

You have the right to complain to the Data Protection Authority about our collection and use of your Personal Information. For more information, please contact your local data protection authority in the EEA.

5. Your Personal Information Protection Rights Under the Consumer Privacy Protection Act (“CCPA”)

If you are a resident of California, you have certain information protection rights under the California Consumer Privacy Protection Act (“CCPA”). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. 

If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please Contact Us. 

Under the CCPA, you have the following data protection rights:

• The right to access data. This right to access data grants a person the ability to request that a business confirm whether it has personal information about him or her, the type of personal information that the business keeps about the individual, and/or a copy of the specific information that the business has on file. For inquiries, click the following link: Contact Us.
  

• The right to be forgotten. The right to be forgotten grants the ability of a person to request that a business delete the personal information that it holds about them.
  

• The right to opt out of having information sold. The right to opt-out grants the ability of a person to direct that a business cannot sell the personal information that it holds about them.
  

• The right to opt in to having information sold. The right to opt-in refers to the requirement within the CCPA that a business cannot sell the personal information of a consumer who is less than 16 years old unless the business has received “opt-in” consent—i.e., affirmative authorization for the sale of the information. If a child is between the ages of 13 and 16, they can provide the necessary opt-in consent directly to the business. If a child is under the age of 13, a parent or guardian must provide consent.
  

• The right to receive services on equal terms. The right to receive services on equal terms prevents us from discriminating against you when exercising your rights under the CCPA. 

In order to exercise your right under the CCPA, you may make a request to have any personal data collected removed by emailing us (Contact Us). Requests to remove personal information will remove all past information collected. Please note that we may ask you to verify your identity before responding to such requests. 

6. Disclosures and Recipients

We never sell personal information. We may share it with:

1. Service providers (eg. cloud hosting, payment processors, email platforms) bound by confidentiality and “service-provider” terms under the California Consumer Privacy Act (CCPA/CPRA).
   

2. Government agencies or auditors when our contract or law compels us.
   

3. Professional advisers (eg. lawyers, accountants, insurers).
   

4. Affiliates or successors in a merger, acquisition, or asset sale.

7. Data Retention

We retain all data collected through the Site for the minimum period of time required by law, after which the data will be securely deleted unless required for legal or regulatory reasons.

8. Security

We store all data related to this policy using built-in products from respectable vendors like e.g., Wix, Google, and Mailchimp. No system is perfectly secure; promptly notify us at security@govtron.com of any suspected breach.

9. Children's Policy

The Site is intended for adults. We will never knowingly collect, use, or share any personal information about children under the age of 18. If we obtain actual knowledge that we have collected personal information about a child under the age of 18, that information will be immediately deleted from our database. We encourage parents to talk to their children about their use of the internet and the information they disclose to websites. We have designed this policy to comply with the Children’s Online Privacy Protection Act (“COPPA”).

10. International Transfers

We host all collected data in the United States.

11. Third-Party Links

The Site may link to sites we do not control. Their policies govern, not ours.

12. Arbitration

Our privacy policy or any claim, cause of action or dispute (“claim”) arising out of or related to our privacy policy shall be governed by the Federal Arbitration Act, applicable federal law, and the laws of the State of Delaware, notwithstanding any conflicts of law principles. Additionally, you agree that all such claims must be resolved exclusively by a state or federal court in the State of Delaware, except as described in the following paragraphs regarding arbitration. 

You agree to resolve disputes through arbitration. Any dispute or claim relating in any way to our privacy policy will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to our privacy policy. 

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages) and must follow the terms of our privacy policy as a court would. 

To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our registered agent. The American Arbitration Association (“AAA”) will conduct the arbitration under its rules, including the AAA’s Supplementary Procedures for Consumer-Related Disputes. The AAA’s rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration, and arbitrator fees will be governed by the AAA’s rules. 

We agree that any dispute resolution proceedings will be conducted only individually and not in a class, consolidated, or representative action. If, for any reason, a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial. We agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights. 

However, the arbitrator will not have the power to award punitive or exemplary damages, the right to which each party hereby waives. The arbitrator will apply applicable law and the provisions of our privacy policy, and the failure to do so will be deemed an excess of arbitral authority and grounds for judicial review. 

If any provision of the agreement to arbitrate in this section is found unenforceable, the unenforceable provision will be severed and the remaining arbitration terms will be enforced (but in no case will there be a class, representative or private attorney general arbitration). 

Regardless of any statute or law to the contrary, notice on any claim arising from or related to our privacy policy must be made within one (1) year after such claim arose or be forever barred. For purposes of this section, our privacy policy and related transactions will be subject to and governed by the Federal Arbitration Act, 9 U.S.C. sec. 1-16 (FAA). 

Arbitration: Links to External Websites 

Our Site may contain links to external websites that are not controlled by or under our ownership. You will be taken to external websites if you click on these links. We are not responsible for any external website owners' privacy practices or content. We encourage you to review the Privacy Policy of any third-party website you visit. 

Arbitration: How You Can Access or Correct Information  

To access the Personal Information that this Website has collected about you, to correct factual errors in such information, or to update any portions of your user profile, please contact us using the contact information below.

13. Your Consent

This Privacy Policy sets forth the Site’s current policies and practices concerning nonpublic Personal Information of the Site's users. By using this Site, you agree to the terms of this Privacy Policy. Whenever you submit information via this Site, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

14. Changes to this Policy

We post any revisions here and update the “Effective Date” accordingly. Material changes will be announced via email 30 days in advance to parties on our opt-in marketing list.

15. Contact Us

GovTron LLC Attn: Privacy Officer 3708 Colegrove St.San Mateo, CA 94403 USA

Email: privacy@govtron.com